The Relationship Between Facilities and Nursing Performance in Improving Service Satisfaction at Bahteramas Hospital Kendari
Abstract
Hospital facilities are an important element that affects the performance of nursing staff in providing quality services. Adequate facilities support work efficiency and patient satisfaction. However, there are still challenges in providing optimal facilities at the Bahteramas Kendari Regional General Hospital (RSUD). This type of quantitative research using a cross-sectional design was conducted from June to November 2024. Using cluster random sampling method and Slovin formula to select 110 nursing staff. Data were analyzed using the Chi-Square test after being collected through questionnaires. The results showed that 96.2% of the respondents who rated the facilities as excellent stated that the nurses' performance was excellent. Statistical tests showed a significant relationship between work facilities and nursing staff performance (p-value = 0.000). Adequate facilities have a significant influence on the performance of nursing staff. Hospitals need to improve work facilities to support nursing staff productivity and patient satisfaction.
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Copyright (c) 2025 Albert, Usman Rianse, Samdin, Adius Kusnan, Sudirman Zaid
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