A Study on the Impact of 360-Degree Feedback on Leadership Skills Development at TCS, Nagpur.

Abstract

The study explores the influence of 360-degree feedback on the enhancement of leadership skills at Tata Consultancy Services (TCS) in Nagpur. By integrating input from supervisors, peers, subordinates, and self-assessments, 360-degree feedback offers a comprehensive evaluation of an individual’s leadership capabilities. The research aims to analyse how this multifaceted feedback mechanism contributes to the development of leadership qualities such as decision-making, communication, team management, and emotional intelligence. The paper highlights the correlation between leadership growth and feedback from diverse perspectives within the organization. Additionally, the study delves into the challenges associated with implementing such feedback systems and how they impact leadership behaviour. By examining the effectiveness of this feedback approach in fostering leadership skills, the research provides insights into its applicability within corporate settings, especially in a global IT firm like TCS. A combination of qualitative and quantitative methodologies was utilized, including interviews with employees, surveys, and performance assessments. The results indicate that 360-degree feedback serves as a powerful tool for leadership development, promoting self-awareness, accountability, and continuous improvement among leaders. The paper concludes by offering recommendations on optimizing the 360-degree feedback process for maximizing leadership outcomes.