Examining The Effects of Staff Retention and Engagement in the Logistics Sector
DOI:
https://doi.org/10.52783/jns.v14.3372Keywords:
Retention, Engagement, Employee Satisfaction, SubstantialAbstract
One of the biggest issues facing the logistics industry is staff retention. Even though it plays a significant role in the global supply chain, ongoing shortages and high turnover rates indicate that more study is required in this area. In order to address this demand, this study examines the factors influencing staff retention in logistics companies. This study examines the effects of effective retention strategies and engagement practices on labor productivity, operational continuity, and customer satisfaction through a comprehensive literature review and empirical analysis. The logistics industry is unique in its challenges, which include high employee turnover, challenging work environments, and the evolving role of technology. Strong retention policies, tailored engagement efforts, and fostering a culture of gratitude and trust are all critical, as the outcomes demonstrate. Additionally, the study provides useful guidance on how logistics companies can achieve sustained success in a competitive field by balancing organizational goals with employee satisfaction. In the logistics sector, this study offers a comprehensive framework for enhancing employee experiences and strengthening organizational resilience through the integration of theoretical perspectives with practical applications. In an area crucial to global trade and business, this study contributes to the body of knowledge by addressing a substantial knowledge vacuum and offering innovative strategies for balancing employee ambitions with corporate aims.
Downloads
Metrics
References
Adams, W., & Myles, T. (2020). The ten principles of highly meaningful work: A qualitative study of leading organizations. https://repository.upenn.edu
.Adecco (2024). Adecco Malaysia Salary Guide 2023. Adecco.com.my. https://www.adecco.com.my/media/adecco-
Abbasi, S., and Hollman, K. (2000), “Turnover: the real bottom line”. Public Personnel Management, Vol. 29 No. 3, pp. 333-342
.Allen, D. G., Peltokorpi, V., & Rubenstein, A. L. (2016). When “embedded” means “stuck”: Moderating Effects of Job Embeddedness in Adverse Work Environments.
.Journal of Applied Psychology, 101(12), 1670–1686. https://doi.org/10.1037/apl0000134 International Journal of Academic Research in Business and Social Sciences Vol. 1 1 , No. 5, 2021, E-ISSN: 2222-6990 © 2021 HRMARS 633
.Afsar, B., Shahjahan, A., and Shah, S. I. (2018), Frontline Employees’ High-Performance Work Practices, Trust in Supervisor, Job-Embeddedness, And Turnover Intentions In Hospitality Industry. International Journal of Contemporary Hospitality Management, Vol. 30, Issue: 3, 1436-1452.
Agarwal, N. C. (1998), “Reward Systems: Emerging Trends and Issues”. Canadian Psychology, 39(1), 60-70. Alferaih, A., Sarwar, S., and Eid, A. (2018), "Talent turnover and retention research: The Case of Tourism Sector Organisations in Saudi Arabia", Evidence-based HRM, Vol. 6 No. 2, pp. 166-186.
CENTRAL BUREAU OF STATISTICS, Pertumbuhan Ekonomi Indonesia Triwulan IV-2020, Www. BPS. Go. Id, 13, 12, [Online], Available: https://www.bps.go.id/pressrelease/2021/02/05/1811/e konomi-indonesia-2020-turun-sebesar-2-07-persen--cto-c-.html [30 Mar 2023], 2021. (Original in Indonesian)
.Clutterbuck, D. (2003). Managing work-life balance: a guide for HR in achieving organisational and individual change. CIPD Publishing.
.Montano, D. E., & Kasprzyk, D. (2015). Theory of reasoned action, theory of planned behavior, and the integrated behavioral model. Health behavior: Theory, research and practice, 95-124.
Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: path analyses based on meta‐analytic findings. Personnel psychology, 46(2), 259-293.
Zinbarg, R. E., Revelle, W., Yovel, I., & Li, W. (2005). Cronbach’s α, Revelle’s β, and McDonald’s ω H: Their relations with each other and two alternative conceptualizations of reliability. psychometrika, 70(1), 123-133.
Freitas, W.R.D.; Jabbour, C.J.C.; Mangili, L.L.; Filho, W.L.; Caldeira de Oliveira, J.E. Building Sustainable Values in Organizations with the Support of Human Resource Management: Evidence from One Firm Considered as the “Best Place to Work” in Brazil. J. Hum. Values 2012, 18, 147–159
Downloads
Published
How to Cite
Issue
Section
License

This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
Terms:
- Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.